Grenade Dark Chocolate Raspberry Protein Bar 60g - Case of 12

At Pure Gains, we strive to ensure your orders are delivered quickly and efficiently. Below, you'll find details about our delivery options.

Important Information

• Shipping Cut-off Time: Orders placed before 4 PM are processed on the same day. Orders made after this time will be processed the following working day.
• Standard Delivery: Delivered within 2–4 working days. Free for orders over £40; otherwise, a £1.99 fee applies.
• Express Delivery: For next working day delivery, orders must be placed by 3:30 PM. The cost for this service is £5. Free for orders over £80.

If you have any questions or experience any issues with your delivery, our Customer Service team is here to help.
📧 Contact us at cs@puregains.co.uk, and we’ll assist you promptly.

We want you to be completely satisfied with your purchase. If you're not, we offer a straightforward refund policy to ensure a smooth return process.

You have 30 days from the date of receiving your item to request a return. To be eligible for a return, the following conditions must be met:

• Unopened Items Only: The seal must remain intact, and the packaging must not have been opened.
• Damaged Products: Returns for damaged products will only be accepted if the damage occurs within the manufacturer’s warranty period.
• Original Label: The original label must still be attached to the item.
• Best-Before Date: The product’s best-before date must not have expired.

How to Request a Return

If you meet the above criteria and wish to request a return, please contact our Customer Service team at cs@puregains.co.uk with the following details:

• Your order number
• A description of the issue
• Photos of the product, if applicable

Once your return request is approved, we will provide further instructions on how to proceed.

Thank you for shopping with Pure Gains. We appreciate your understanding and cooperation!