At Pure Gains, we want you to be completely satisfied with your purchase. If you're not, we offer a straightforward refund policy to ensure a smooth return process.

Our Policy

You have 30 days from the date of receiving your item to request a return. To be eligible for a return, the following conditions must be met:

• Unopened Items Only: The seal must remain intact, and the packaging must not have been opened.
• Damaged Products: Returns for damaged products will only be accepted if the damage occurs within the manufacturer’s warranty period.
• Original Label: The original label must still be attached to the item.
• Best-Before Date: The product’s best-before date must not have expired.

How to Request a Return

If you meet the above criteria and wish to request a return, please contact our Customer Service team at cs@puregains.co.uk with the following details:

• Your order number
• A description of the issue
• Photos of the product, if applicable

Once your return request is approved, we will provide further instructions on how to proceed.

Thank you for shopping with Pure Gains. We appreciate your understanding and cooperation!